Frequently asked Questions
Peptide Solutions is committed to delivering exceptional service and meticulous attention to detail. Our methodology is firmly anchored in principles of compliance, quality, and integrity, ensuring that all our operations exemplify our dedication to excellence in the provision of research compounds and laboratory supplies. These products are specifically intended for laboratory and in vitro research applications.
Are your products approved for medical use?
No. All materials offered are not approved by the FDA or any regulatory authority for medical, therapeutic, or diagnostic use.
Are your products for human or animal use?
Our products are intended for in vitro research and laboratory use only. They are not for human or animal consumption.
How do I place an order?
You can place an order directly through our website by browsing our research catalog and adding items to your cart. Follow the prompts for checkout and payment.
Can I modify or cancel an order?
Order modifications or cancellations may be possible if your order has not yet been processed for shipping. Please contact us immediately with your order number for assistance. Once an order has been processed for fulfillment, changes may not be possible.
What payment methods are accepted?
Accepted payment methods are provided during checkout or via direct communication after order submission.
What does “Research Use Only” mean?
It means all materials are supplied strictly for laboratory and in vitro research purposes and are not intended for human or animal consumption or any medical use.
Who is responsible for proper use?
The purchaser is responsible for ensuring that all materials are handled and used in compliance with applicable laws and regulations.
When is my order processed?
Orders are processed after payment confirmation is received. Please note that processing times may vary during peak seasons.
When will my order ship?
We typically ship orders on the same day if payment is received by 3 PM Eastern Time. Orders paid for after this time will be dispatched on the next business day.
Will I receive tracking information?
Yes. Once your order has been processed and shipped, a confirmation email with tracking details will be sent. Please check your spam or junk folder if you do not see it.
Do you ship internationally?
Yes, we offer international shipping. Please be aware of your country's import regulations and potential customs fees, as these are the responsibility of the buyer.
Do you provide usage or dosing guidance?
No. We do not provide guidance related to human or animal use, including dosing, administration, or therapeutic application.
What if there is an issue with my order?
If you encounter any issues with your order, please contact our customer service team immediately with your order number and details so we can assist you. We will work to resolve the problem promptly.
Do you accept returns?
Please refer to our detailed return & refund policy for information regarding eligibility and procedures for returns.
Your research questions, answered
This is where our journey in providing quality research compunds begins. Get to know Peptide Solutions and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together in advancing scientific discovery. We're glad you're here to be a part of our story.