Your satisfaction, our policy
At Peptide Solutions, we strive for clarity and fairness in every interaction. Understand our return and refund policy to ensure a smooth experience with your research peptide orders. We're here to help.
Returning an item: damaged, incorrect, or lost?
Peptide Solutions generally does not accept returns once products have been shipped, except in specific situations outlined below:
Damaged or incorrect orders:
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery. To assist with resolution, please provide:
• Your order number
• A detailed description of the issue
• Clear photos of the package and its contents
After review, we will determine the appropriate resolution, which may include a replacement or other corrective action.
Lost or missing shipments:
If your package is marked as delivered but you have not received it, please contact the shipping carrier directly to initiate an investigation. If additional assistance is needed, contact us at [[email]] or [[phonenumber]] with your order number and details. We will work with you to help resolve the issue. Reshipments are handled on a case-by-case basis and are not guaranteed.
Understanding refunds at Peptide Solutions
Due to the nature of laboratory research materials, all sales are generally considered final. However, we understand that unique circumstances may arise.
Refunds:
Refunds, if approved, will be issued at our discretion based on the circumstances of the request. Refunds may be processed in the original form of payment or as store credit, depending on the situation. Please note that shipping costs are non-refundable unless the return is due to an error on our part.
Items not eligible for return or refund
There are specific situations where we cannot offer a return or a refund to ensure the integrity and safety of our research products:
Non-returnable items:
The following items are not eligible for return:
• Opened or used products
• Products that have been stored improperly after delivery
• Products returned without prior authorization
Resolution process:
Each request for a return or refund is reviewed individually. Peptide Solutions reserves the right to determine the appropriate resolution based on the details provided. Our aim is always to find a fair solution while upholding our commitment to quality and safety standards.